Refund Policy:

We love our customers and want you to enjoy your purchases without the stress of feeling stuck with something you don’t like. We understand the difficulties of shopping online and will always provide excellent service to ensure your satisfaction with every purchase!
If there are any issues with your order, don’t hesitate to reach out to our friendly customer support team at +961 78 880 670. We will be happy to offer you an immediate solution.

Return Policy

You have 7 days after receiving your item to request a return. Your item must be in the same condition that you received it—unworn or unused. You’ll also need the receipt or proof of purchase.
2BU Professional Lebanon will accept returns or exchanges for items purchased from our website within 7 days under the following conditions:

• There are no visible signs of damage
• All original packaging is intact
• Any sign of damage may compromise our return guarantee
• Item(s) cannot be returned or exchanged after 7 days of purchase

Exchanges (if applicable)

For all returns or exchanges, please contact +961 78 880 670 with your order number and reason for return or exchange. Our team will process your request according to the policies outlined on this page.

Refunds (if applicable)

Once we receive and inspect your return, we will send you a notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at +961 78 880 670.

Damaged Items

If you receive a damaged or defective item, please report it to +961 78 880 670 within 48 hours of receiving your order. If the damage is not reported within this period, we may not be able to honor your claim.

Feedback

We value your feedback, questions, and concerns! Please feel free to contact us at +961 78 880 670 to let us know how we are doing. We take your input seriously and are always striving to improve.